Frequently Asked Questions
Everything you need to know about your Camel ADV USA shopping experience.
What is the standard shipping timeframe for domestic orders?
We typically process and ship orders within 1-2 business days. Standard shipping within the USA generally takes 3-5 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
Which payment methods do you accept?
Camel ADV USA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Shop Pay.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by country and typically range from 7-14 business days. Please note that customs duties may apply upon arrival.
How should I care for my Camel ADV apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are located on the inner neck label.